Cancellation Policy

ACCOUNT CANCELLATION

Customers can cancel their account at any time without any prior indication. The customer is under no obligation, and therefore cancellation can be conducted at any time through the customer’s account page and by submitting written request to sales@patakafoods.co.uk.

Once your request has been received, we will cancel your account and let you know as early as possible that this has been completed. Please be mindful that, if we disable your account for any reason, you will cease to be a member and will be unable to log into our website. If you want to enable your account, please request this by notifying us at the same email address.

 

ORDER CANCELLATION

Once your order is completed, you will not be able to amend your order or delivery time. If you need to amend your order or delivery time, your order will need to be cancelled by contacting Sales@patakafoods.co.uk and you should quote your name, order reference number, contact number and home address in the email.

You must send the goods back to our below address at your own cost, unless we delivered the item to you in error or the item is damaged or defective. In those cases we will bear the return cost.

You will not be entitled to this cancellation period should the item being considered for return be something that deteriorates quickly, has a limited expiration date or is frozen food. These non-refundable goods are defined under the term “perishable food and drink.”

If you cancel your order on the day of your delivery, a return delivery fee will be applied as the order would have already been dispatched. If you cancel your order before the day of your delivery, no charges will be applied and a full refund will be processed within 10 working days, payable back to the card that was used during the original purchase.

We advise customers to open their parcel as soon as they receive it. If you are not happy with any item, please get in touch with our Customer Service Team within 24 hours of receiving the parcel by emailing sales@patakafoods.co.uk

Please note that photo proof is needed for any quality complaints.

Customers are requested to sign for accepting the delivery.

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